When will I receive my order?
Order is usually will be dispatched the next business day from the time order is placed. If you do not receive your order more than a week after you have placed your order, please contact/ email us urgently. Order outside Australia may take more than 10 days to arrive.
- Credit card, using secure payment from PayPal
- Bank Deposit or Transfer, please contact us for details.
- Check or money order, please contact us us for details.
We try to minimise postage cost, using Australia Post, Standard Postage which means delivery within 3-5 business days delivery.
International, Outside Australia, Due to higher shipping fee to overseas, extra postage fee will be charged. For overseas customers, the default postage fee only applies for DVDs, for books additional postage fee may be required. We ship all over the world, please email us if your country is not listed in our payment system.
All DVDs, and books are new (unless indicated) and original from the producer.
Most DVDs and books generally in stock (unless indicated), and ready to be delivered.
We do not exchange or refund DVDs, except product defect from the manufacturer (exchange accepted within 14 days of purchase).
Most DVDs are formatted in NTSC, region free and can be played on most Australian DVD players & computers. Most players (and TV) in Australia are multi-format and can play NTSC system.
Australian produced DVDs (as indicated) are formatted in PAL. PAL is a video-TV system that is used in Australia, NZ, UK, Asia, and many countries outside US. Some DVD players in the US & Canada may not be able to play it. But it can be played on most computers & Laptops.
Customer details are only entered into our database upon purchasing from us. Customer’s information does get passed onto any other company or organization. You may receive periodic e-mail on bodywork news and information on new products, upcoming events, and special discounts. If you do not wish to receive such e-mails, please let us know by contacting us at terrarosa @ gmail.com